Terms of Sale
Product availability and backorder
While we make every reasonable effort to ensure we have stock available for every item in our catalogue, from time to time some sizes, colours or styles may be unavailable. In this event, we will contact you using the details you submit with your order to arrange either a suitable alternative or advise that your goods have been placed on backorder. Please ensure you provide a telephone number at the time of your order to assist us in contacting you quickly.
Payment methods
For online orders, the preferred method of payment is by credit card. Full details about card payments and other payment methods are located in Payment options.
Order processing
Eyeline will process your order within 2hrs to 3 days of receipt (excluding weekends,public holidays or annual holiday periods), so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame by sending an email to eyeline quoting the Invoice Number or by calling eyeline on 61-2-9666-3455.
Changes to orders
Once an order has left our warehouse, regrettably it cannot be cancelled. Full details are located in Returns and refunds.
Shipping
Your order may be delivered to wherever you require. We do recommend that this be an address where there is someone present during the day to accept goods. Full details are located in Shipping options.
Insurance
Eyeline recommends all international orders be insured. Insurance costs A$10.00 per order, plus A$2.50 per A$100.00 of value. Insurance costs will be shown at checkout as order is processed. If you do not select the insurance option and the goods are misplaced/lost in the transport/delivery system then the buyer agrees to accept all liability for the order once it has been shipped from the Eyeline warehouse. Eyeline will provide evidence of shipment by the way of the Australia Post Customs Declaration Number, though for Standard Air Post parcels this is not a Tracking Number, only evidence that Eyeline has shipped your order. In the event that the order is misplaced the buyer also agrees that they will not seek a 'charge-back' of the credit card amount from their bank as Eyeline has shipped the order in good faith.
Invoices
A receipt is issued once you have completed your order through the site.
Taxes
For customers within Australia, GST is included in your order. For customers outside Australia, you are responsible for the payment of any applicable local taxes, import duties etc.
Title to goods
The title to goods ordered from this site passes to you when your payment is authorised by our bank and your order is dispatched.
Guarantees / Warranty
Eyeline will accept goods for return, when purchased via the web site, if goods are found, under normal warranty provisions, to have faulty workmanship and/or materials. General wear and tear usage is not a reason for a returns or exchange request and these will be rejected.
Goods must be returned in original condition and packaging, with all Accessories and be unused. We will also need a copy of your Credit Card receipt.
Swimwear and Clothing: We regret that there are no returns for credit on Swimwear and Clothing. Returns are only permitted for size change or defective merchandise. Items must be returned with tags attached and with all packaging and be unused.
Returns/Exchanges will be accepted if notified within 14 days of purchase date for Australian purchases and 30 days for International purchases
Returns, exchanges and refunds
A Returns Authorisation must be received for each return/exchange/refund. eyeline makes no guarantees for items returned that have not been authorised beforehand.
Returns paperwork
All returns must be accompanied by a Returns Form which will be emailed to you after you have contacted us with your problem via our web site using the returns authorisation page and we have authorised your Returns Request.
To make a return
- Go to the returns authorisation page and complete the Returns Request Form and click "Continue".
- Advise the items you wish to return/exchange, enter a brief explanation for returning the goods, and click the "Request For Returns Authorisation" button. There is no guarantee that all the items you wish to return will be authorised for return (e.g. Swimwear cannot be accepted for return due to health reasons).
- An email notification will be sent to Eyeline.
- Once Eyeline has authorised your request, an email will be sent to you containing instructions on how to proceed.
- If there is a Freight Charge to return items back to you or a price difference,you will be required to pay the freight charge and/or price difference so please include your full credit card details on the form that is sent back to you. If you require an exchange only you have the option to include a Pre-paid satchel addressed to youself and include with your return item.
- Once your returns request has been authorised and a Returns Form completed, please make sure that items are carefully packaged, have the return postage pre-paid and traceable for safe delivery to Eyeline (include a copy of the Credit Card Receipt) when being returned by post to:
- Eyeline Australia Pty Ltd
35 Daphne Street
Botany. NSW 2019
Australia.
Eyeline makes no guarantees for items returned that have not been authorised beforehand.
Refunds
As all purchases via our web site, preferred payment is by Credit Card any refunds will be by way of a credit to the card used for the original purchase. If a refund has been authorised then you will need to include your credit card details with the return item as Eyeline does not receive your full credit card details from our bank with the original purchase, we only receive truncated details and an 'Authority to Ship Order' from our bank.
Changes to orders or cancellations
Eyeline will process your order within 2hrs- 3days of receipt , so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame via our Contact Us page or by calling Eyeline on 61-2-9666-3455. Note: Once an order has left our warehouse, regrettably it cannot be cancelled.
Payment Options
Credit Cards
For Orders via our web site the preferred method of payment is by Credit Card.
Eyeline accepts the above cards via a secure payments system, which is linked to our Bank who will authorise all credit card payments.
Eyeline does not collect or receive your full credit card details, only an authority from our Bank that your credit card payment has been approved. Once the transaction is approved your credit card will be automatically debited with the full order value.
Your Log-in Password is stored on a Secure Database.
Eyeline uses a 'Pre-Authorisation System' check for all Credit Card Purchases so dependent on your location (eyeline chooses to not supply orders to certain countries due to higher chance of credit card fraud) or order value you may receive a message that your purchase is 'being held' pending further credit checks and/or credit card verification.
If the verification process is successful we will proceed with the transaction and your credit card will be charged accordingly. If the verification process fails, your purchase will be 'denied' and no charge will made to the credit card supplied.
Eyeline Australia Pty Ltd
35 Daphne Street
Botany. NSW 2019
Australia.
